Shipping policy
Olviera Parade trades online only and does not run a customer-facing showroom. Where an address appears on this site it is the business and order fulfilment address, not a retail counter.
Orders are packed and dispatched from Indore. An order placed before 3:00 PM IST on a business day is as a rule processed the same day; anything after that cut-off is processed the next business day. Sundays and public holidays do not count as business days.
COD orders
COD is offered on eligible orders and PIN codes and carries no additional fee. The delivery agent collects payment at the door. Where a PIN code is outside the COD network, checkout will not offer the option.
Tracking your parcel
Once the parcel leaves Indore, a tracking reference is emailed to the address on the order. That tracking number comes from the courier and is not the same as your Order ID. The Track your order page shows current status.
Where orders go
Olviera Parade ships within India only. There is no international delivery.
Dispatch and delivery
Delivery time is made up of two separate stages. Handling is the time before the parcel leaves us; transit is the courier’s part.
| Stage | Metro cities | Rest of India |
|---|---|---|
| Handling (before dispatch) | 1-2 business days | 1-2 business days |
| Transit (courier) | 3-5 business days | 6-9 business days |
| Total estimate | 4-7 business days | 7-11 business days |
Treat these as estimates, not guaranteed dates. Courier load, weather and local conditions all shift them.
What delivery costs
Two rates, nothing else: ₹49 flat under ₹999, and free delivery from ₹999 upwards. There is no per-item charge and no surcharge by region. The applicable amount appears before checkout is completed.
Packing jewellery and accessories
Jewellery ships in a padded pouch or a small box inside the outer parcel so chains do not tangle in transit. Eyewear frames go in a hard case. Hair accessories and elastics travel in their retail packaging, which for a pack of a hundred ties is a sealed bag rather than a box.
When a parcel arrives wrong
Where a parcel arrives damaged, or the contents are wrong or incomplete, contact [email protected] within 48 hours of delivery with photographs of the parcel and its contents. An unboxing video is strongly recommended and speeds the check up. The Return and refund policy sets out what happens next.
Questions about a delivery: [email protected] or +91 9302898270. Customer service hours: Monday–Sunday, 10 AM – 8 PM IST