Cancellation policy

Cancelling costs nothing. Up until the moment a parcel is handed to the courier, an order can be cancelled free of charge – no cancellation fee, no restocking fee.

How to cancel

Send the Order ID and the order email to [email protected], or ring +91 9302898270. Customer service hours: Monday–Sunday, 10 AM – 8 PM IST

Timing

Orders placed before 3:00 PM IST on a business day are as a rule processed the same day, so a cancellation is most likely to catch the order if it reaches us before that cut-off. Once a parcel has left Indore it can no longer be cancelled – it becomes a return, and the Return and refund policy applies instead.

Refund after cancellation

Where an order was paid in advance, the refund is processed within 5-7 business days to the original payment method. How quickly it then appears in your account is set by your bank or UPI app.

A Cash on Delivery order cancelled before dispatch has nothing to refund – no payment has been taken.

Cancellation by Olviera Parade

Cancellation can also come from our end – unavailable stock, an unservicable address, a mispriced listing. If that happens we write to you and refund the full amount within 5-7 business days.

Sealed items

Earrings are sealed for hygiene at packing, which happens early in the process. A cancellation on those has to reach us before the parcel is made up.

Repeated refusal of COD parcels

Where Cash on Delivery parcels are repeatedly refused at the door, prepaid payment may be required on future orders. You would be told before in force.

If the courier already has it

Once a parcel is with the courier we cannot recall it. You can refuse the delivery, in which case it is returned to us and is refunded, or accept it and return it under the Return and refund policy.

Orders cancelled for non-payment

An unpaid order that has not completed at checkout is cancelled automatically. Nothing has been taken and there is nothing to refund.