Track your order

Enter your Order ID and the order email you used at checkout to see the current status of an order.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Order ID and tracking number are different

  • Your Order ID is issued by Olviera Parade and appears on the order confirmation email. Use it on this page and in any message to us.
  • The tracking number is issued by the courier after the parcel leaves Indore. It is emailed to you and used on the courier own website.

When tracking updates

Nothing moves on the courier network during the 1-2 business days of handling – that is normal and not a problem. Once dispatched, the estimate is 4-7 business days to metro cities, 7-11 elsewhere in India. Estimates, not guarantees.

Small parcels

Jewellery ships as a small padded parcel, which some couriers scan only at dispatch and delivery. Fewer scans on a small item is normal.

If tracking has not moved

Courier scans can lag by a day, particularly over weekends and public holidays. If there has been no movement for more than two business days, email [email protected] with your Order ID and we will chase it.

Questions: [email protected] · +91 9302898270 · Customer service hours: Monday–Sunday, 10 AM – 8 PM IST

Wrong or incomplete address

If an address is wrong, tell us before dispatch and we can correct it. After dispatch the courier holds the address and a change is not always possible; a parcel that cannot be delivered is returned to us and refunded.

Tracking shows delivered but nothing arrived

Check with anyone else at the address and with immediate neighbours first, since couriers sometimes leave a parcel next door. If it is still missing, write to [email protected] with the Order ID within 48 hours of the delivery scan.