Common questions
Can I return earrings?
Not after the packaging seal is broken. This is a hygiene rule and it applies to all pierced earrings. Faulty or wrongly supplied items are always covered.
Do the eyeglass frames come with lenses?
No. Frames are supplied without prescription lenses, and this store does not fit lenses. Take the frame to an optician for glazing.
Where does Olviera Parade ship from, and where does it deliver?
Orders are packed and dispatched from Indore and delivered within India only. There is no international delivery.
How long will my order take?
Handling is 1-2 business days, then 3-5 business days in transit to metro cities or 6-9 to the rest of India – 4-7 business days in total to metro cities, 7-11 elsewhere. Estimates, not guaranteed dates.
What does delivery cost?
Free on orders of ₹999 and above; ₹49 flat below that. The charge for your order appears before checkout is completed.
How can I pay?
UPI and Cash on Delivery. We do not accept cards, and no card details are collected or stored at any point.
Is there a COD fee?
No. Cash on Delivery is available for eligible orders and PIN codes with no additional fee. You pay the delivery agent when the parcel arrives.
Can you give me a GST tax invoice?
No. Olviera Parade is not registered for GST; turnover is below the applicable GST registration threshold, so GST is not charged separately and no GST tax invoice bearing a GSTIN can be issued. An order invoice is included with the parcel, but it is not a GST tax invoice.
How long do I have to return something?
Write to us within 10 days of delivery. The item does not have to be back with us inside that window – what counts is telling us in time.
Do you do exchanges?
No – we do not offer a direct exchange. Return the piece you have and place a new order for the one you want, so the new order is not held up waiting for the return.
My parcel arrived damaged. What now?
Email [email protected] within 48 hours of delivery with photographs of the parcel and its contents. An unboxing video is strongly recommended. Where the fault is confirmed as ours we cover the return delivery cost and arrange a replacement or refund.
When do I get my refund?
Within 7 business days of a returned item reaching us and passing the condition check. A cancelled order paid in advance is refunded within 5-7 business days. No restocking fee.
Can I visit a shop?
No. Olviera Parade is an online-only retailer with no customer-facing showroom. The address shown is the business and order fulfilment address.
What do you actually sell?
Men, Jewellery Sets, Necklaces, Hair Ties and Elastics, Earrings, Clips and Sectioning. The catalogue on this site is what is available – if it is not listed, we do not currently stock it.
How do I reach a person?
Email [email protected] or call +91 9302898270. Customer service hours: Monday–Sunday, 10 AM – 8 PM IST Email is answered within one business day.