Return and refund policy
Most things bought here can be returned. Below: how long you have, what condition the item must come back in, who covers the return cost, and the refund timeline.
When to tell us
The window is 10 days from the day the parcel is delivered. Get your message to us inside it; the item itself can travel back afterwards.
Who covers the return cost
- Change of mind: the customer arranges and pays for return delivery.
- Damaged, faulty, wrong or incomplete: after confirmed as our error, Olviera Parade covers or reimburses the return delivery cost.
Faulty, wrong or missing items
Report it at [email protected] within 48 hours of delivery. Send photographs of the outer parcel and the contents; an unboxing video is strongly recommended. We look at the evidence and arrange a replacement or refund where it applies. We will not turn a claim down purely for lack of a video.
When the money is returned
After the returned item reaches us and clears the condition check, we issue the refund within 7 business days. Prepaid orders refund to the original method; COD orders refund to bank or UPI details you supply. No restocking fee applies.
Paid twice by mistake
If the same order is paid for twice, the duplicate payment is refunded within 5 business days after we confirm the duplicate transaction. This is separate from a return and does not wait on any item coming back.
Exclusions
Some things sit outside this policy: anything made or personalised to your own specification; clearance items where the product page says non-returnable; and items sent back without their original packaging where that packaging is part of the product itself.
Condition of returned items
Three conditions: the piece is unused; the original packaging and all parts come back with it; and the order invoice is in the box. The exception is a faulty item – if it arrived faulty, none of the above stands in the way of a return.
Swapping an item
There is no swap service here – we do not offer a direct exchange. Send the piece back under this policy and order the one you actually want separately. It reaches you faster that way, because the new order does not wait on the return.
Returning jewellery and eyewear
For reasons of hygiene, earrings cannot be returned after the seal is broken. Other jewellery must come back unworn with any tags attached. Eyewear frames are returnable unworn and unglazed – after a frame has been sent for prescription lenses it cannot be returned to us.
Warranty
No warranty is added by this store. If a product page states a warranty, it is that warranty, on its own terms, in force.
Sending an item back
Returns go to the business and order fulfilment address: Vrindavan Palace Colony, Nipania, Indore, Madhya Pradesh 452010, India. Please contact [email protected] before sending anything back so the return is logged against your Order ID.